Privacy Policy

Jen Howat, LLC, doing business as Build it Better Communications ("Company," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have.

This Privacy Policy applies to information collected through builditbetterco.com and related services, platforms, email communications, and SMS/text message communications operated by the Company.

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site or submit your information to us.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

• Name, email address, phone number, and mailing address

• Payment information (processed securely by Stripe — we do not store full card numbers)

• Business information such as your niche, goals, and project details

• Messages, feedback, or submissions you send to us

• Account credentials for client portal access

B. Information Collected Automatically

• IP address and general geographic location

• Browser type, operating system, and device information

• Pages visited, time on site, and referring URLs

• Cookie and tracking data (see Section 5)

C. Information from Third-Party Platforms

• If you interact with our ads on Google, Facebook, Instagram, or LinkedIn, those platforms may share information with us subject to their own privacy policies

• If you use our HighLevel-powered client platform, data entered into that system is subject to both this policy and HighLevel's privacy policy

2. How We Use Your Information

We use the information we collect to:

• Provide, manage, and improve our services and client deliverables

• Create and manage your account or client portal

• Process payments and fulfill purchases

• Send email communications including newsletters, promotional updates, project recaps, platform updates, community updates, and event information

• Send SMS/text messages including welcome messages, appointment reminders, encouragement, community updates, and event notifications (with your consent)

• Respond to your inquiries and provide customer support

• Deliver and improve digital marketing campaigns (for clients)

• Operate and improve our website and platform

• Comply with legal obligations

We do not use your personal information for any purpose incompatible with the purposes described above without first obtaining your consent.

3. We Do Not Sell Your Personal Information

The Company does not sell, rent, lease, or trade your personal information to any third party for their marketing or commercial purposes — under any circumstances. This applies to all users, clients, prospects, and visitors.

Phone numbers collected through our SMS opt-in process are never sold, rented, leased, or shared with third parties for their own marketing or commercial purposes. Phone number data is used solely to send the SMS communications you have explicitly requested and consented to receive.

We may share your information only in the limited circumstances described in Section 4 below.

4. How We Share Your Information

We may share your personal information with the following categories of third parties, solely as necessary to operate our business and deliver our services:

Service Providers:

• HighLevel — our CRM, email, SMS, course hosting, community, and client platform provider. Data processed by GoHighLevel is subject to their privacy policy.

• Stripe — secure payment processing. Stripe's privacy policy governs payment data.

• Zoom — video conferencing for client meetings and virtual events.

• Google, Meta (Facebook/Instagram), and LinkedIn — advertising platforms used to run marketing campaigns.

Legal Requirements:

We may disclose your information if required to do so by law, court order, or government request, or when we believe disclosure is necessary to protect the rights, property, or safety of the Company, our clients, or others.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

All third-party service providers are contractually required to use your information only as needed to perform services for us and to maintain appropriate security practices.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site, analyze usage, and support our marketing efforts.

What are cookies? Cookies are small text files stored on your device by your browser. They help us remember your preferences, keep you logged in, and understand how you use our Site.

We use the following types of cookies:r

Type

• Session Cookies: Keeps you logged into your account and maintains your active session (Session)

• Analytics Cookies: Helps us understand how visitors use the Site so we can improve it (Persistent)

• Marketing Pixels (Google, Meta, LinkedIn): Tracks advertising performance and enables retargeting for our campaigns and client campaigns (Persistent)

• Platform Cookies (HighLevel): Supports client portal functionality, course tracking, and platform features (Session / Persistent)

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Please note that disabling cookies may affect the functionality of certain parts of the Site, including your ability to log into the client portal.

6. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your active account or client relationship

• Fulfill the purposes described in this Privacy Policy

• Comply with our legal obligations

• Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it. If you wish to request deletion of your personal data before that time, please contact us at [email protected].

7. Your Privacy Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Right to Access — request a copy of the personal information we hold about you

• Right to Correction — request that we correct inaccurate or incomplete information

• Right to Deletion — request that we delete your personal information, subject to certain legal limitations

• Right to Opt-Out of Marketing — unsubscribe from email communications or reply STOP to opt out of SMS messages at any time

• Right to Know — request information about the categories of data we collect and how it is used

To exercise any of these rights, contact us at:

Email: [email protected]

Mail: 239 North Broadway, Edmond, Oklahoma 73034

We will respond to verifiable requests within 30 days. We will not discriminate against you for exercising any of your privacy rights.

8. California Residents — CCPA/CPRA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information is collected, used, shared, or sold

• The right to delete personal information we have collected

• The right to correct inaccurate personal information

• The right to opt out of the sale or sharing of personal information

• The right to non-discrimination for exercising your privacy rights

We do not sell or share your personal information for cross-context behavioral advertising purposes.

To submit a CCPA/CPRA request, contact us at [email protected] or write to us at 239 North Broadway, Edmond, Oklahoma 73034. We will verify your identity before processing your request.

9. Children's Privacy

Our Site and services are intended exclusively for adults aged 18 and older. We do not knowingly collect, solicit, or retain personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will promptly delete that information from our records. If you believe we may have collected information from a minor, please contact us at [email protected].

10. Security

We implement commercially reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All payment transactions are processed through Stripe using industry-standard encryption.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. By using our Site and services, you acknowledge and accept this inherent risk.

11. Links to Third-Party Websites

Our Site may contain links to third-party websites, tools, or resources. These links are provided for convenience only. The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party site. We encourage you to review the privacy policy of any site you visit before sharing your personal information.

12. Advertising Platforms

We use the following advertising platforms to promote our services and, where applicable, to manage digital marketing for our clients:

• Google Ads

• Meta Ads (Facebook and Instagram)

• LinkedIn Ads

• Other platforms as applicable

These platforms may use cookies, pixel tags, or similar technologies to deliver targeted advertising based on your browsing behavior. You can opt out of interest-based advertising through each platform's privacy settings or through tools such as the Digital Advertising Alliance's opt-out page at optout.aboutads.info.

13. SMS/Text Message Opt-In and Communications

Build it Better Communications offers SMS/text message communications to keep you informed and connected. By opting in to our SMS program, you agree to receive text messages from us as described in this section.

A. How to Opt In

You may opt in to receive SMS messages from us by:

• Submitting your phone number through a web form on our Site and checking the SMS consent box

• Texting a designated keyword to our SMS number as indicated on our Site or marketing materials

• Verbally or in writing consenting to receive SMS messages at the time of a consultation or onboarding

• Consent to receive SMS messages is not a condition of purchasing any product or service.

B. Types of Messages You May Receive

Once you have opted in, you may receive SMS messages including:

• Welcome messages and onboarding information

• Appointment reminders and scheduling confirmations

• Announcements, and program updates

• Community and event notifications

• Encouragement and coaching-related content

Message frequency will vary. Standard message and data rates may apply depending on your mobile carrier plan.

C. How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and will no longer receive SMS communications unless you re-opt in. You may also contact us at [email protected] to request removal from our SMS list.

D. For Help

Reply HELP to any of our SMS messages or contact us at [email protected] for assistance.

E. Phone Number Privacy

Phone numbers provided for SMS opt-in are used solely to send the communications you have consented to receive. We do not sell, rent, lease, or share your phone number with any third party for marketing or commercial purposes. Phone number data is protected in accordance with the same security standards described in Section 10 of this Privacy Policy.

F. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

14. International Users and EU/EEA Residents

Our Site is operated from the United States. If you are accessing the Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the U.S., where our servers are located and our central database is operated.

If you are a resident of the European Union or European Economic Area and have an unresolved data privacy concern, you may contact us at:

Mail: 239 North Broadway, Edmond, Oklahoma 73034

Email: [email protected]

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a notice on the Site.

Your continued use of the Site following the posting of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically.

16. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal information, please contact us:

Build it Better Communications | Jen Howat, LLC

Address: 239 North Broadway, Edmond, Oklahoma 73034

Email: [email protected]

Website: builditbetterco.com

© 2026 Jen Howat, LLC dba Build it Better Communications. All rights reserved.